GERMINARTE SL. C.I.F. B98400427 Registered in the Mercantile Registry of Valencia. Volume 9.404, folio 95, sheet V-146289, Inscription 1.
In accordance with the provisions of Organic Law 15/1999 on the Protection of Personal Data, we inform you that your personal data will be incorporated in an automated file under the responsibility of GERMINARTE SL, in order to be able to meet the commitments arising from our relationship with you. You can exercise your rights of access, cancellation, rectification and opposition by writing to the address Avd. Equality, 22 46600 Alzira (Valencia).
If you do not inform us otherwise within 30 days, we understand that the data has not been modified, which undertakes to notify us of any variation and that we have the consent to use them in order to be able to maintain the relationship between the parties and to be able to send you advertising by e-mail.
1. PROCESS OF ORDERING.
To proceed to the purchase of our products through our online shop, it is indispensable to be registered in the same one and to enter all the obligatory data. The online shop is designed and directed to non-professional public, if you are a company contact us through our contact channels (email: firstname.lastname@example.org, Phone: 961044958 or Whatsapp: 675484738) to receive our form of work and professional rate.
There is no minimum purchase in the store, except in the promotion first order without shipping, that the minimum purchase will be 20 €.
Orders are received from Monday to Thursday. Because of our way of working and to keep the product as fresh as possible, we collect the products daily, we do not store stocks, so we collect orders until 11 o'clock, in order to provide our staff with the necessary time for the collection and packaging of all products. Any order made after 11 o'clock will be placed on the next business day. Orders placed later than Thursdays at 11 o'clock will be prepared the next Monday or working day in case that Monday is a public holiday.
Once you are in the process of choosing the carrier you will be able to choose either the cold service of our carrier or while you are in the province of Valencia, the system will offer you pick up in store. The store pick-up service is free of charge. If you choose to pick up at the store you should know that our opening hours are from Monday to Friday from 8:00 to 18:00, within that time you can pick up your order at our facilities.
The shipping costs we will charge you are as follows:
· From 0€ to 80€ of purchase without VAT, 9€ of bills will be charged.
· Entre 80€ y 100€ de compra sin IVA, se cargarán 5 € de portes.
· From 100 € purchase without VAT the shipments will be free.
In the payment process to close the cart, you can choose from:
· Payment by bank transfer, whose order will remain pending until receipt of the same in our bank account. This process can take between 1 and 3 days, depending on banks.
· Pago por tarjeta o PayPal, que usted efectuará a través de la plataforma de pagos PayPal y que el pedido pasará a realizarse una vez la plataforma nos confirme el pago, proceso que se demora unos pocos minutos.
The form of payment will be reflected in the invoice, in the conditions agreed between the Customer and GERMINARTE SL and must be respected. Invoices will be sent in all cases by email. It is the customer’s responsibility to inform and keep his email address up to date to receive invoices.
2. RECEIPT OF GOODS
It is essential that at the time of receipt of the goods it be indicated on the delivery note signed by the carrier, any incident that may occur in the condition of the package and is communicated to GERMINARTE SL via e-mail email@example.com within 24 hours of receipt of the package. If the package presents significant damages with which it is believed that the product could be affected, the package will be accepted, stating on the delivery note its condition and must be notified to GERMINARTE SL immediately, attaching photographs to the post firstname.lastname@example.org.
3. RETURN OF GOODS/TERMS AND CONDITIONS OF CLAIMS
The end user has the obligation to notify GERMINARTE SL about the intention to return the product by generating a return request by sending an email to email@example.com. Rejection of the package at the time of delivery is not considered valid and sufficient.
The end user will bear the management and shipping costs for the return of the product in case of regret. The refund will be made under the conditions assigned and notified in the acceptance of the refund.
Defective material at the moment of receipt of the same: If the material is defective a request for return must be made by sending an email to firstname.lastname@example.org . Once assigned a return number, you will receive by email the instructions to follow to proceed to solve the issue.
It is important to always accept the package even if after GERMINARTE proceeds to the full refund of the amount due. Since returning the parcel to the courier will incur unnecessary expenses, in case the goods arrive in bad condition it is preferable that you accept it, take pictures and throw it away once our quality department tells you.
4. PRICING POLICY AND TENDER VALIDITY
The offers of GERMINARTE SL have a term of validity indicated in their commercial mails, except end of stocks, that the promotion will no longer be valid. The prices are annual, there is usually no change during the current year except with exception.
5. ADVERTISING AND INFORMATIVE MAILING
De acuerdo con las condiciones generales de venta de GERMINARTE SL, nuestros clientes son incorporados a una base de datos, por lo que recibirá mailings con ofertas de productos y novedades. Si desea ejercer el derecho de cancelación de este servicio, por favor, contacte con nosotros. En cada mailing que reciba, usted mismo puede darse de baja en caso de no querer recibir más ofertas de GERMINARTE SL.
You will be able to exercise your right to be forgotten, within the client section of our website where you can totally delete all your data from our databases and stop receiving commercial notifications.
7. POLICY OF COOCKIES
Our website uses our own cookies for the best functioning of our website and third party cookies such as the Google Analytics payment gateway, social networks and statistics. We do not sell your data to third parties. You will be able to know at any time from the customer section to whom we transfer your data and for which cookies are used and may block the use of them on our website.
8. DELIVERY OF THE PRODUCT
The product is considered delivered when leaving the GERMINARTE SL warehouse. The deadlines for the delivery of the material are merely informative, not binding for GERMINARTE SL. Unless expressly agreed in writing with GERMINARTE SL, the Customer shall not be entitled to request the cancellation of an order or any compensation (including the return of the consignments) in the event of a delay in the delivery of the product. The Customer may not refuse to pay the price of the products already delivered when the partial supply of an order by GERMINARTE SL takes place.
9. LIMITATION OF LIABILITY
The liability of GERMINARTE SL in the sale transaction towards the buyer is limited to the amount of the invoice of the product sold and to that established by the applicable legislation on consumption.
The liability of GERMINARTE SL is limited to the amount of the invoice; GERMINARTE SL is not liable for any loss of profit of the buyer of the goods.
10. NEW PLATFORM FOR RESOLVING CONFLICTS BETWEEN END CONSUMERS AND "ONLINE" BUSINESSES
The European Commission opens a new platform for the resolution of disputes between end consumers and online shops. It will cover both domestic and international purchases. Resolutions will be online in order to speed up times and reduce costs. More information here.